One of the keys to achieving reliable and secure systems is psychological safety, and this comes from having a truly blameless culture. In the past, I have encountered the term "human error" as the outcome of a "root cause analysis" process, and advocated within the company I was working for against its usage. This is the main motivator for proposing this talk. I would like also to gather some insights, from a systems thinking and organisational psychology standpoint, on how highly resilient organisations in different domains handle the human component of failures, as I think it is useful to have this perspective.
Click here to view captioning/translation in the MeetingPlay platform!
